Privacy Policy

This Privacy Policy explains how Plagaiscans Technologies Ltd (trading as Thesis Elite) ("we", "us", "our") collects, uses, discloses, and safeguards personal data when you visit thesiselite.com or use any of our editorial, advisory, or language-improvement services.

We are the data controller for the personal data described in this notice. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who we are

Plagaiscans Technologies Ltd is a private limited company registered in England & Wales, Companies House registration number 16998013. Our registered office address is published on our Contact page.

2. Personal data we collect

• Identity & contact data: name, email address, phone number, country, institution.
• Account data: username, password (hashed), preferences.
• Order data: documents you upload, service selected, brief, deadline, communications with editors.
• Payment data: billing address and the last four digits of the card used. Full card details are processed directly by Stripe and Airwallex and never reach our servers.
• Technical data: IP address, device, browser, language, pages viewed, referring URL.
• Marketing data: your consent preferences for marketing emails.

3. Lawful bases for processing

• Performance of a contract — to provide the services you have ordered.
• Legitimate interests — to operate, secure, and improve our services and to prevent fraud.
• Consent — for non-essential cookies and marketing communications. You can withdraw consent at any time.
• Legal obligation — to comply with tax, accounting, anti-money-laundering, and other laws.

4. How we use your data

• To deliver editorial, advisory, and language-improvement services.
• To take payment, issue invoices, and provide receipts.
• To communicate with you about your order or our services.
• To respond to support enquiries and complaints.
• To detect and prevent fraud, abuse, or violations of our Acceptable Use Policy.
• To comply with legal and regulatory obligations.

5. Sub-processors

We share personal data with carefully selected sub-processors who help us deliver our services:

• Stripe, Inc. — payment processing. Stripe Privacy Policy.
• Airwallex (UK) Limited — payment processing for international cards. Airwallex Privacy Policy.
• Cloudflare, Inc. — hosting, edge delivery, and DDoS protection. Cloudflare Privacy Policy.
• Supabase, Inc. — database and file storage. Supabase Privacy Policy.
• Resend, Inc. — transactional email delivery. Resend Privacy Policy.

We do not sell, rent, or trade your personal data, and we do not use your documents to train artificial-intelligence models.

6. International data transfers

Some of our sub-processors are located outside the United Kingdom and the European Economic Area. Where this is the case, transfers are protected by the UK International Data Transfer Addendum or the European Commission's Standard Contractual Clauses, together with appropriate supplementary safeguards.

7. Retention

We retain personal data only for as long as necessary for the purposes described in this notice or as required by law. Order documents are deleted 90 days after delivery unless you request earlier deletion or extended retention. Invoice and tax records are retained for seven years to comply with HMRC requirements.

8. Your rights

Under the UK GDPR you have the right to:

• access the personal data we hold about you;
• request rectification of inaccurate data;
• request erasure ("right to be forgotten");
• restrict or object to processing;
• data portability;
• withdraw consent at any time;
• lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email support@thesiselite.com. We will respond within 30 days.

9. Security

Personal data and uploaded documents are encrypted in transit (TLS 1.2+) and at rest. Access is restricted to authorised personnel on a strict need-to-know basis. All editors are bound by confidentiality and non-disclosure agreements. See our Confidentiality & Data Handling Policy for details.

10. Cookies

See our Cookie Policy for the full list of cookies set and how to manage your preferences.

11. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. Material changes will be notified by email where appropriate.

12. Contact

For privacy enquiries please email support@thesiselite.com or write to: Plagaiscans Technologies Ltd, Office 7513CI, 182–184 High Street North, Area 1/1, East Ham, London E6 2JA, United Kingdom.